The platform for your most strategic customer relationships.

Goodfeed is developed for organizations that want to work more proactively and long-term with their most important customers. Through continuous pulse surveys, the platform captures early signals, changes, and trends in the relationship – before they become problems or risks. You get a transparent and shared view of how the partnership is developing, what creates value, and where there is a need to act.

The platform gathers all feedback, comments, and relationship trends in one place, making it easy for both account managers and management to follow progress in real time. Goodfeed creates a way of working where you no longer need to guess, but can make decisions based on clear insights and actual customer signals. The result is stronger relationships, fewer surprises, and a more predictable business.

Traditional customer surveys gathered in a modern and flexible service.

Our customer survey service provides a structured and professional way to conduct classic measurements such as CSI, NPS, and in-depth interviews. We handle the entire process, from setup and questionnaire design to collection, analysis, and presentation, ensuring you receive results that are both comparable and easy to act upon.

By combining quantitative measurements with qualitative conversations, you gain a balanced and nuanced picture of how customers experience your partnership. The service can be tailored to your needs: recurring measurements, one-off initiatives, deep dives, or broader customer studies. Regardless of the setup, you get a reliable and proven methodology that helps you understand what drives satisfaction, loyalty, and development potential – and how you can strengthen relationships over time.